Technical Support Package
BuildingPoint West offers a comprehensive technical support package that doesn’t just cover a piece of equipment but your whole company. Receive training, live technical support, service and more for one annual enrollment.
- Unlimited custom online training videos
- Unlimited phone tech support
- Online virtual training as needed
- $0 rentals for warranty repairs
- 1 free clean and calibration
*Specific unit must be under a standard or extended warranty for repairs. All face to face training will be conducted in a location where adequate social distancing can be maintained. Single-wide jobsite trailers are not adequate. If appropriate indoor locations are not available, we can rent a local hotel conference room.
In order for a unit to be eligible to receive warranty repairs, warranty replacements, warranty calibrations or the zero dollar rental head for the life of the repair (with availability), then the kit must be under either a manufacturer’s warranty or an extended hardware warranty. Extended warranties are NOT automatically applied after the manufacturer’s warranty expires so please send in your serial numbers if you would like to verify that a particular RTS is covered.
The following are available for an extended warranty purchase:
- Data collectors/field tablet hardware warranty
- Trimble Field Link Software warranty for 12 months of new version releases (optional)
- RTS or RPT series extended manufacturers hardware warranty
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